Sanctuary Press Ltd is committed to protecting the privacy of our customers and the confidentiality of the personal information which our customers provide. This policy covers the information we collect from you to process and deliver your order. At the checkout ordering process a website link will be made with an on-line secure payment gateway such as PayPal or Secure Trading, We do not store our customers credit or debit card details.When an order is placed, the information needed to complete it is transferred securely from our website to our Mail Order system. We need to know your name, e-mail address, and delivery address. This information enables us to fulfil your order and keep you informed of the progress of your order. If you wish to have your address details removed after completion of your order, please remove your address here.
Sanctuary Press Ltd offers all of our customers the right to claim a full refund including the cost of postage. If the books you receive do not meet your expectations, or if you are unhappy in any way with any book that you have ordered from us, simply notify us by email to firstname.lastname@example.org, quoting the reason for the return, and you will be notified by email of a returns number. Please ensure that this returns number is clearly marked on the address label when returning goods to us. Once the goods have been received back at our warehouse, a full refund of the original price paid, including the cost of return postage, will be made within 48 hours. Any contract made for the purchase of goods through this website is made with Sanctuary Press Ltd.